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T-Mobile voicemail update

Dear Colleague, 

Please read the information regarding the T-Mobile voicemail update. 

In the period from March 15 through 28 of this year, we will be updating our mobile telephony voicemail system. This will make it possible to introduce new user options both now and in the future so that we can provide you with an even better service. 

New voicemail system activation 

It is good to know that the voicemail service will not be interrupted when the new voicemail system is activated. It will remain possible to leave as well as to listen to voicemail messages during the migration. All users with a T-Mobile subscription will be migrated to the new voicemail system automatically. 

Informing users 

We will notify all users by means of an SMS text message. We will do so on three separate occasions. We will send out the first message two weeks prior to the migration and the second one will be sent out one week prior to the migration. We will send out the third message within two weeks after the migration. Via the first two SMS text messages we will inform you about the time period within which the migration is going to take place. The messages will also contain a link to the Internet page about voicemail, which contains the answers to the frequently asked questions. Via the third message we will confirm that the migration has taken place. 

Important to know 

  • In the week of the migration, it will not be possible to change your voicemail settings. 
     
  • All users will have to change their access code as a result of the migration, as stricter conditions are going to apply for even better security. This access code will be required, for example, if users are using their voicemail from abroad. If the access code does not comply with the new conditions, the user will no longer have access to their voicemail box from abroad after the migration. Access will then only be possible once the access code has been changed upon return to the Netherlands. Information on how the user can change the access code can be found on the voicemail Internet page. 
     
  • The new conditions for the access code are: 
    • A minimum of 4 to 8 digits (we recommend using at least 5 digits). 
    • No more than 2 consecutive identical digits (for example not 22281). 
    • It cannot contain (parts of) a sequence (for example not 12368 or 876543). 
       
  • It is and will continue to be possible to reach the voicemail via the 'short' number 1233. If the 'long' 06 number is used, a limited number of users will have to use the temporary number 06 24001234 instead of 06 24001233 to access their voicemail for up to two weeks after the migration. After a maximum period of two weeks the original number 06 24001233 will automatically become available again. However, no message will be sent about this. 
     
  • After the migration, all voicemail settings will remain the same. 
     
  • Saved messages from before the migration can be listened to for another 21 days via the new voicemail system. After this, these messages will automatically be permanently deleted and will no longer be available. 
     
  • The migration to the new voicemail system applies to both T Mobile's regular voicemail and Visual Voicemail (iPhone).  

Consult the T Mobile website for more information. 

www.t-mobile.nl/klantenservice/mobiel/voicemail