Dr Marcel van Birgelen (M.J.H.)
Hofenk, D., van Birgelen, M., Bloemer, J., & Semeijn, J. (2019). How and when retailers’ sustainability efforts translate into positive consumer responses: the interplay between personal and social factors. Journal of Business Ethics, 156(2), 473-492. https://doi.org/10.1007/s10551-017-3616-1
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van Birgelen, M. J. H., Dellaert, B. G. C., & de Ruyter, J. C. (2012). How participation in in-home service provision impacts communication channel consideration. Journal of Service Management, 23(2), 216-252. https://doi.org/10.1108/09564231211226123
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van Birgelen, M. J. H., de Jong, A., & de Ruyter, J. C. (2006). Multi-Channel Service Retailing: The Effects of Channel Performance Satisfaction on Behavioral Intentions. Journal of Retailing, 82(4), 367-377. https://doi.org/10.1016/j.jretai.2006.08.010
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van Birgelen, M. J. H., & Semeijn, J. (2011). Explaining pro-environment consumer behavior in air travel. Journal of Air Transport Management, 17(2), 125-128. https://doi.org/10.1016/j.jairtraman.2010.12.013
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Semeijn, J., van Riel, A. C. R., & van Birgelen, M. J. H. (2004). E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions. In R. Johnston, B. Edvardsson, A. Gustafsson, & SW. Brown (Eds.), Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad.
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van Birgelen, M. J. H., Wetzels, M. G. M., & Wouters, J. (2004). The Impact of Self-Service Technology on Customer Evaluations and Behavior. A Cross-National and Longitudinal Study. In Proceedings of the 33rd EMAC Conference EMAC.
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van Birgelen, M. J. H., de Ruyter, J. C., & Wetzels, M. G. M. (2003). The Impact of Attitude Strength on Priority Setting in Customer Satisfaction Management: An Empirical Investigation. Journal of Economic Psychology, 24(6), 763-783. https://doi.org/10.1016/S0167-4870(03)00052-7
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van Birgelen, M. J. H., de Ruyter, J. C., de Jong, A., & Wetzels, M. G. M. (2002). Customer Evaluations of After-Sales Service Contacts Modes: An Empirical Analysis of National Culture's Consequences. International Journal of Research in Marketing, 19(1), 43-64. https://doi.org/10.1016/S0167-8116(02)00047-2
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van Birgelen, M. J. H., Semeijn, J., & Keicher, M. (2009). Packaging and Pro-environmental Consumption Behavior: Investigating Purchase and Disposal Decisions for Beverages. Environment and Behavior, 41(1), 125-146. https://doi.org/10.1177/0013916507311140
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de Ruyter, J. C., Wetzels, M. G. M., & van Birgelen, M. J. H. (2001). Conceptualizing and Isolating Cultural Differences in Performance Data in International High Technology Industrial Markets. Industrial Marketing Management, 30(1), 23-35. https://doi.org/10.1016/S0019-8501(99)00076-0
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Dr Marcel van Birgelen (M.J.H.)
Teacher
Marketing & Supply Chain Management
School of Business and Economics